CLIENT’S FREQUENTLY ASKED QUESTIONS ( FAQ )
ONLINE ORDERING WITH ACEINLET.COM.
1. How secure is ordering online on aceinlet.com?
Ans. It is safe & we take the utmost care with the information that you provide us when placing an order on our website. The server that hosts our marketplace store encodes the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. Throughout the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet
2. How do I place my order?
Ans. When you are done with adding items to your shopping cart and ready to complete your transaction, move your cursor and click on to the “Checkout” button. Then, you will be moved to our secure server and requested to either Sign In or Register to create a new account to place an order.
Once you created an account with us, our site will maintain on record, your billing and shipping info so that you do not have to fill the same information whenever you visit our site via secure server..
After having signed In, you will be prompted to enter the name, address & other necessary details of the beneficiary of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of specifying that the shipping and billing information are the same, if applicable.
Next, you need to click on the " Calculate Shipping" button to regulate your delivery charges, if applicable. If you have a valid gift certificate or promo code, enter it in the field of provided i.e., " Gift certificate or Promo code " in order to have your earned savings calculated and applied to your order.
After concluding all these information, you will be moved to “Payment Details”, you need to select the mode of payment & then enter in your payment particulars, then “Submit Order” & accordingly follow the payment process. After which you are finally taken to the screen showing an order summary with an on-screen order confirmation, you will also be receiving an e-mail confirming the same.
Still, if you run into any problems during the checkout process, you can always contact our client care for any assistance either by phone or email as below:
Phone: The Client Care representatives are available on whatsapp no.+91 910002696X from Monday to Friday (excluding public holidays) between 10:00am & 5:00pm to attend to your queries.
E-mail: Clients can send their requests to us at firstname.lastname@example.org & will be addressed within 24 hours from the date of acknowledgement.
3. How do I view what’s there in my shopping cart? How to make additions & deletions?
Ans. To view the contents of your cart, click on “Cart” followed by click on the “View cart” button in the lower-left corner of your cart screen. Having done, there you can make any additions or deletions from product to product & then continue shopping or proceed to checkout to place the order.
4. How do I remove or cancel items from my cart?
Ans. In the pop up cart screen, click on the “View cart” link button which is positioned at the lower-left corner to enable you to view all the existing products of your cart. Identify the product that you would like to remove or cancel, hover on to the “X” mark positioned to the right side of each product description, then it displays “Remove” and when you click, it removes that product & accordingly your changes are reflected.
5. How do I increase or decrease the quantity of a certain product in my cart?
Ans. In the pop up cart screen, click on the “View cart” link button which is positioned at the lower-left corner to enable you to view all the existing products and their quantities of your cart. Identify the quantity of the product that you would like to add or decrease, hover on to the plus sign (“+”) and click to increase. Similarly click on minus sign (“-“ ) to decrease. It is that simple & all your changes are reflected.
6. How do I sign into my account on the aceinlet.com store and edit the given info in my account?
Ans. Go to ‘”Client Care” , select and click on “Sign In link from the drop-down menu. This takes you to a page where you will be advised to enter your registered e-mail ID and password that you registered with us while creating your account. In case, if you had forgotten your password, you can always create a new password by clicking on the “forgot your password?" tab which will take you to reset your new password. Once you set, your data gets verified, your account info will appear and you can either correct existing information or proceed with the checkout process.
7. What do I do if I forgot my password?
If you have forgotten your password, go to the Sign In page and click on the “Forgot Your Password” link. You will then be prompted to enter the email address associated with your aceinlet.com account, and then click “Reset password” button , having done you will receive a new password and a link to sign in. will be emailed to that registered mail address & with that you will be able to change the password later. Follow the prompts in the email to create a new password.
8. How will I know that you have received my order?
Ans. Once you complete the checkout process, a receipt will appear on your screen notifying your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.
An additional order confirmation via e-mail will also be received you. (Ensure to enter your correct e-mail address on the order form so no confirmation is slipped.
ORDERING POLICIES WITH ACEINLET.com
9. What are your shipping and handling rates?
Ans. Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. All shipping costs are calculated using a logestic shipping module.
10. What are your payment options?
Ans. We accept all credit and debit cards (Mastercard, Visa, American Express, and Discover), wire transfers, besides COD in some cases.
11. What is your returns policy?
Ans. Refer to our Internet Website User Agreement
12. What if I have received a defective product?
Ans. Defective items may be returned for a replacement or full credit. For detailed info please do refer our Internet Website User Agreement.